Your information, handled with care.

Enquiries & bookings: your name, email, phone number, the instrument or service you ask about, and anything you choose to tell us in a message.

Lessons: a student name and age range, level, and progress notes kept to teach well.

Payments: when you pay, our payment partners (Safaricom M-Pesa and Paystack) process the transaction. We receive a confirmation and reference, not your full card details or M-Pesa PIN.

Website basics: standard server logs and, if you allow them, analytics about which pages are visited so we can improve the site.

To respond to your enquiry, arrange a discovery session, schedule and run lessons, take payment, and keep you updated about your or your child’s learning.

We do not sell your personal information, and we do not send marketing you didn’t ask for.

Only the people and services needed to deliver lessons: the trainer assigned to you, our payment processors (M-Pesa, Paystack), and the tools we use to host the site and send email.

We may disclose information if the law requires it. Otherwise, your details stay with us.

Enquiry messages are kept while we follow up and for a reasonable period after. Student and payment records are kept as long as you study with us and as required for tax and accounting, then deleted.

Under Kenya’s Data Protection Act, 2019 you can ask to see the information we hold about you, correct it, or have it deleted, and you can withdraw consent at any time.

To make any of these requests, email info@concertomusic.co.ke and we’ll respond promptly.

Many of our students are children. Where a student is a minor, we collect and act on instructions from a parent or guardian, and we keep a child’s information to the minimum needed to teach safely.